Privacy Policy

This Privacy Policy explains how Lingua Masters processes personal data in connection with its language courses, tutoring, and related website services. It applies to enquiries, bookings, enrolment, lesson delivery, progress reviews, and website use for classroom study in Watford and online lessons.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Processing category

How We Use Data

We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, monitor progress, handle payments, maintain business records, support website functionality, and meet legal obligations. We may also use information to communicate about course administration and service changes.

Processing is limited to the purposes described in this policy.

Third-party sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, online lesson delivery, and record keeping. These parties act on our instructions or as independent controllers where required by law, and they should use the data only for the services they provide or for their own legal obligations.

Service providers receive only the information needed for their role.

Disclosure framework

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or business operations.

Legal disclosure is limited to what is necessary and proportionate.

Email contact

[email protected]

Telephone

+44 7534 039185

Postal address

65 High Street, Watford, WD17 1LJ

Privacy contact

Use the contact details below for privacy questions, data requests, or concerns about this notice.

01 · Collection

Data We Collect

We may collect identification and contact details, course enquiry information, level screening responses, booking and timetable preferences, enrolment details, payment records, attendance information, progress review notes, and technical data such as device and usage information when the website or online lessons are used. Where relevant, we also process communications sent to us and information needed to arrange small-group courses, workshops, or private group courses.

The categories of data collected depend on how users interact with our services.

02 · Sources

How We Collect Data

We receive personal data directly from users through enquiry forms, booking channels, email, phone, online consultation, and course registration. We also obtain data from lesson participation, level screening, progress reviews, payment processing, and basic website or platform interactions that support service delivery and security.

Information is gathered from direct submissions, service use, and routine administrative records.

03 · Cookies

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies. Essential cookies support security, page navigation, and form handling. Functional cookies help remember preferences. Performance or analytics cookies may be used to understand site use and improve reliability. Where required, non-essential cookies should be managed through the available browser or site controls.

Cookie use is limited to operational and functional purposes.

04 · Controls

Cookie Controls

Our website may use cookies and similar technologies for essential site functions, preference storage, and basic analytics or performance measurement. You can usually manage cookies through your browser settings, and some controls may affect site features or online booking functions. We do not rely on cookies to collect more information than is needed for the operation of the site.

Browser settings and device controls can limit non-essential cookies.

User Rights

Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing. Some rights may not apply where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the reason for processing.

Requests

Making a Request

If you wish to exercise a privacy right, please provide enough information for us to identify the relevant records and confirm your request. We may ask for additional details to protect your information and to ensure that we respond to the correct person. We will review each request and respond in line with applicable law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We retain personal data for the period needed to manage enquiries, deliver courses, maintain records, meet tax or accounting duties, resolve disputes, and comply with legal obligations. When data is no longer required, we delete it or anonymise it where practicable.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to draw attention to the updated notice. The revised version applies from the date it is published unless a different effective date is stated.

This notice may be revised to reflect legal, technical, or operational changes.